Terms of service

Welcome to Osmart. These Terms of Service (“Terms”) govern your access to and use of the website osmart.ai, products, services, and any related features offered by Osmart. By accessing the website, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By accessing or using Osmart’s website or services, you confirm that:

  • You are at least 18 years of age

  • You have read, understood, and agreed to these Terms

  • You agree to comply with all applicable laws and regulations

2. Scope of Services

Osmart provides e-commerce services related to smart devices, accessories, and related digital services. Osmart reserves the right to modify, suspend, or discontinue any service, product, or feature at any time without prior notice.

3. Account & User Responsibilities

  • Users are responsible for maintaining the confidentiality of their account credentials.

  • All information provided must be accurate, complete, and up to date.

  • Users agree not to misuse the website, submit fraudulent claims, or engage in unlawful activities.

  • Osmart may suspend or terminate access for violations of these Terms.

4. Orders & Payments

  • Orders are confirmed only after successful payment authorization.

  • Once placed, orders cannot be cancelled or modified.

  • Payments are processed through secure third-party gateways.

  • Osmart is not responsible for payment failures caused by banks, gateways, or user error.

5. Shipping & Delivery

Shipping and delivery are governed by Osmart’s Shipping Policy. Delivery timelines are estimates and may vary. Osmart is not liable for delays caused by courier partners, customer unavailability, or incorrect address details.

6. Returns, Refunds & Replacements

All returns, refunds, and replacements are governed strictly by Osmart’s Refund, Return & Replacement Policy. Approval of any claim is at Osmart’s sole discretion and subject to verification.

7. Pricing, Errors & Availability

  • Prices, offers, and product availability are subject to change without notice.

  • In case of pricing errors, technical glitches, or incorrect listings, Osmart reserves the right to cancel the order without liability.

  • Product images are for illustration purposes only.

8. Intellectual Property

All content on osmart.ai—including logos, text, images, videos, software, and trademarks—is the exclusive property of Osmart. Unauthorized use is strictly prohibited.

9. Warranty Disclaimer

Unless explicitly stated, all products and services are provided “as is” and “as available.” Osmart disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose.

10. Limitation of Liability

  • Osmart shall not be liable for indirect, incidental, or consequential damages.

  • Osmart’s total liability, if any, shall be limited to the amount paid for the product or service.

  • Osmart is not responsible for device compatibility, data loss, or misuse of products.

11. Privacy & Data Protection

Your use of the services is governed by Osmart’s Privacy Policy. By using the website, you consent to the collection and use of information as described therein.

12. Third-Party Services

Osmart may integrate or link to third-party services. Osmart is not responsible for the content, policies, or practices of such third parties.

13. Force Majeure

Osmart shall not be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, strikes, government actions, pandemics, or courier disruptions.

14. Termination

Osmart reserves the right to suspend or terminate access to services without notice if these Terms are violated. All obligations incurred prior to termination shall survive.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

16. Contact Information

For any questions or concerns regarding these Terms of Service, please contact:

📧 Email: support@osmart.ai