Terms and Conditions

Last Updated: 28/11/2025

Welcome to Osmart. By accessing or using osmart.ai, placing an order, or using any of our products or services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

  • These Terms govern your use of the Osmart website and services.

  • Osmart reserves the right to update, modify, or replace any part of these Terms at any time without prior notice.

  • Continued use of the website after changes constitutes acceptance of the revised Terms.

2. Eligibility to Use

  • You must be 18 years or older to use this website and place orders.

  • By using the site, you confirm that all information provided is accurate and complete.

3. Products & Pricing

  • All product descriptions, specifications, images, and prices are subject to change without notice.

  • Product images are for illustration purposes only and may vary slightly from the actual product.

  • Osmart reserves the right to limit or refuse orders at its sole discretion.

  • Pricing errors, technical glitches, or incorrect listings may result in order cancellation without obligation.

4. Orders & Payments

  • Orders are confirmed only after successful payment authorization.

  • Once an order is placed, it cannot be cancelled, modified, or transferred.

  • Payments are processed securely through third-party payment gateways.

  • Osmart does not store sensitive payment details such as card numbers or UPI credentials.

5. Shipping & Delivery

  • Shipping and delivery are governed by Osmart’s Shipping Policy.

  • Delivery timelines are estimates and not guaranteed.

  • Osmart is not responsible for delays caused by courier partners, customer unavailability, or incorrect address details.

6. Returns, Refunds & Replacements

  • Returns, refunds, and replacements are governed strictly by Osmart’s Refund, Return & Replacement Policy.

  • All claims are subject to verification and approval at Osmart’s discretion.

  • Products that do not meet policy conditions will not be accepted under any circumstances.

7. User Responsibilities

By using the website, you agree:

  • Not to misuse or interfere with website functionality

  • Not to submit false claims or misleading information

  • To provide accurate shipping, contact, and order details

  • To record a proper unedited unboxing video for any claim submission

Fraudulent or abusive activity may result in account suspension or permanent restriction.

8. Intellectual Property

  • All content on osmart.ai, including logos, images, text, graphics, videos, and software, is the exclusive property of Osmart.

  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Warranty Disclaimer

  • Unless explicitly stated, Osmart products are provided “as is” and “as available.”

  • Osmart disclaims all warranties, express or implied, including fitness for a particular purpose.

  • Normal wear and tear, misuse, or unauthorized modifications are not covered.

10. Limitation of Liability

  • Osmart shall not be liable for indirect, incidental, or consequential damages.

  • Osmart’s maximum liability, if any, shall be limited to the amount paid for the product.

  • Osmart is not responsible for data loss, device incompatibility, or user misuse of products.

11. Privacy

  • Your use of the website is also governed by Osmart’s Privacy Policy.

  • By using the site, you consent to the collection and use of information as described therein.

12. Force Majeure

Osmart shall not be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, government actions, strikes, pandemics, or courier disruptions.

13. Termination

  • Osmart reserves the right to suspend or terminate access to the website or services without notice if these Terms are violated.

  • Obligations incurred prior to termination shall survive.

14. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of courts in India.

15. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact:

📧 Email: support@osmart.ai