Shipping Policy

Last Updated: 28/11/2025

At Osmart, we aim to ensure a smooth and transparent shipping experience for all our customers. This Shipping Policy explains order processing timelines, delivery expectations, charges, and responsibilities.

1. Order Processing

  • All orders placed on osmart.ai are processed after successful payment confirmation.

  • Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.

  • Once an order is processed, it cannot be cancelled, modified, or redirected under any circumstances.

2. Shipping & Delivery Timeline

  • Estimated delivery time is 3–7 business days, depending on the delivery location.

  • Delivery timelines are approximate and may vary due to courier delays, weather conditions, remote locations, or unforeseen circumstances.

  • Osmart is not responsible for delays caused by courier partners or factors beyond our control.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.

  • Any promotional free-shipping offers are subject to specific terms and may be withdrawn at Osmart’s discretion.

4. Cash on Delivery (COD)

  • Cash on Delivery (COD) may be available for select locations and products.

  • Osmart reserves the right to accept or reject COD orders without prior notice.

  • Repeated refusal of COD deliveries may result in COD being disabled for future orders.

5. Delivery Attempt & Responsibility

  • Customers must ensure that the shipping address, contact number, and availability at the delivery location are accurate.

  • If delivery fails due to:

    • Incorrect or incomplete address

    • Customer unavailability

    • Refusal to accept the order
      the order may be returned to origin, and no refund will be issued.

6. Damaged or Missing Packages

  • Customers must inspect the package at the time of delivery.

  • Any visible damage to the outer packaging should be reported immediately to the delivery agent.

  • If the product is found damaged or defective upon opening, customers must:

    • Record a continuous, unedited unboxing video

    • Report the issue to support@osmart.ai within 24 hours of delivery

Claims raised without proper proof or outside the specified timeframe will not be considered.

7. Split Shipments

  • In some cases, orders may be shipped in multiple packages.

  • Customers will receive separate tracking details for each shipment, where applicable.

8. Address Changes

  • Address changes are not allowed once the order is placed and processed.

  • Osmart will not be responsible for delivery issues arising from incorrect address details provided by the customer.

9. International Shipping

  • Currently, Osmart ships only within India.

  • International shipping is not available unless explicitly stated.

10. Force Majeure

Osmart shall not be held liable for delays or failure to deliver due to events beyond its control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or courier service disruptions.

11. Contact Information

For shipping-related queries, please contact:

📧 Email: support@osmart.ai