Shipping Policy
Thank you for visiting and shopping at O Smart.AI. This Shipping Policy outlines the terms and conditions related to the shipping of our products. By placing an order with us, you agree to the following terms.
1. Shipping Locations
O Smart.AI currently ships products only within India. We do not offer international shipping at this time.
2. Shipping Charges
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2.1. Standard Shipping: Charges are calculated at checkout based on size, weight, and destination.
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2.2. Free Shipping: Orders above a qualifying amount receive free standard shipping automatically.
3. Processing Time
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3.1. Order Processing: Orders are processed within 1–2 business days (excluding weekends/holidays). A notification is sent once shipped.
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3.2. Delays: In case of high volume, delays may occur. We’ll notify you via email or phone if significantly delayed.
4. Shipping Methods and Delivery Times
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4.1. Standard Shipping: 5–7 business days for urban areas, 7–10 business days for rural/remote areas.
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4.2. Expedited Shipping: Available at checkout with costs and times displayed based on your selection.
5. Order Tracking
Once shipped, you’ll receive a confirmation email with a tracking number. You can track your shipment via the carrier’s website.
6. Shipment Confirmation and Order Updates
A shipment confirmation email will include your tracking number(s), typically active within 24 hours.
7. Delivery Issues
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7.1. Delayed or Lost Packages: While we aim for timely delivery, delays caused by carriers are beyond our control. Contact us if delayed or lost.
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7.2. Incorrect Address: We are not responsible for orders lost due to incorrect shipping details. Please verify at checkout.
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7.3. Failed Delivery Attempts: If returned, we’ll contact you for re-shipment. Additional shipping fees may apply.
8. Damaged or Missing Items
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8.1. Damaged Items: Contact us at support@osmart.ai with your order number and a photo of the damage for a replacement or refund.
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8.2. Missing Items: Notify us within 48 hours of delivery for resolution.
9. Return Shipping
Please refer to our Return Policy for detailed instructions on returning an item.