Privacy-Policy

Last Updated: 28/11/2025

At Osmart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from osmart.ai or interact with our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, create an account, contact support, or interact with us, we may collect:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order details

  • Payment-related information (processed securely via third-party payment gateways)

Note: Osmart does not store your complete card, UPI, or banking details.

b) Device & Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited, time spent, and interaction data

  • Cookies and similar tracking technologies

c) Support & Communication Data

When you contact us, we may collect:

  • Emails or messages sent to our support team

  • Photos, videos (including unboxing videos), and issue descriptions shared for claims or support

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Provide customer support

  • Verify claims for returns, refunds, or replacements

  • Communicate order updates, service-related notifications, and support responses

  • Improve our website, products, and user experience

  • Detect and prevent fraud, misuse, or unauthorized activity

  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Logistics and courier partners for order delivery

  • Payment gateway providers to process transactions securely

  • Technical service providers assisting in website operations, analytics, or customer support

  • Legal or regulatory authorities, if required by law

All third parties are obligated to keep your information secure and confidential.

4. Cookies & Tracking Technologies

Osmart uses cookies and similar technologies to:

  • Enhance website functionality

  • Analyze traffic and user behavior

  • Improve performance and user experience

You may choose to disable cookies through your browser settings, but some features of the website may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Data loss

  • Misuse or alteration

However, no method of transmission over the internet is 100% secure, and Osmart cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory obligations

  • Resolve disputes and enforce our policies

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise your rights, please contact us at support@osmart.ai.

8. Third-Party Links

Our website may contain links to third-party websites. Osmart is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Osmart does not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be deleted promptly.

10. Policy Updates

Osmart reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

📧 Email: support@osmart.ai